| JOB SUMMARY |
| Directly responsible for generating income, revenue, sourcing potential customers and maximizing sales of the company’s products or services. |
| ESSENTIAL JOB FUNCTIONS |
| · Drives the sales of Miele appliances by generating leads, establishing contact and developing relationships with prospective clients.
· Identifies wholesale buyers such as real estate or property developers and pitches sales to them for upcoming projects. · Maintains correspondence with existing and prospective clients by responding and following up with emails and phone calls. · Delivers accurate product demonstration of Miele appliances to clients and educates clients about the benefits and features of appliances as required. · Creates sales quotations for prospective buyers. · Demonstrates effective negotiation and persuasion skills in convincing clients to make a sale. · Identifies clients who are likely to purchase products and persuades them to attend demonstration classes e.g. cooking classes and laundry demonstration sections. · Ensures product brochures are made and sent to clients to inform them on available products. · Negotiates products’ terms and conditions with clients. · Coordinates with customer care unit to ensure seamlessly installation and commissioning of appliances. · Follows up on client satisfaction after installation and purchase of appliances. · Follows up with customer service team in resolving customer issues and ensures that feedback is provided to clients within 24 hours. · Responsible for driving sales of care products and Miele accessories to clients. · Persuades clients to purchase service plan. · Responds to client’s complaints during the one-year warranty period and escalates the challenges faced to the customer service team. · Ensure all potential clients are brought to the show room. |
| EDUCATION: | · Bachelor’s degree from a reputable institution
· A degree in architecture/design is an added advantage |
| KNOWLEDGE REQUIREMENTS: | · Interior design knowledge is an added advantage
· Architectural background is an added advantage |
| WORK EXPERIENCE: | · 1 to 3 years of sales experience |
| SKILLS REQUIREMENTS: | · Presenting and communicating information
· Working with people · Analyzing · Creating and innovating · Applying expertise and technology · Persuading and influencing · Relating and networking · Learning and researching · Writing and reporting · Following instructions and procedures · Entrepreneurial and commercial thinking |
